Policies and Contact Information

Privacy Policy

FLYING COLOURS THE UNIVERSAL SCHOOL

This privacy policy sets out how FLYING COLOURS THE UNIVERSAL SCHOOL uses and protects any information that you give FLYING COLOURS THE UNIVERSAL SCHOOL when you use this website.

FLYING COLOURS THE UNIVERSAL SCHOOL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

FLYING COLOURS THE UNIVERSAL SCHOOL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

• Name and student/parent details.
• Contact information including email address and phone number.
• Demographic information such as address, postcode, preferences and interests.
• Other information relevant to student enrollment, fee payments and school administration.

What We Do with the Information We Gather

• Internal record keeping.
• We may use the information to improve our services, including school administration and fee management.
• We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for academic and administrative purposes. We may contact you by email, phone or mail.
• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fcuschool.com.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions

FLYING COLOURS THE UNIVERSAL SCHOOL

These Terms & Conditions govern the use of the online payment facility and related website services provided by FLYING COLOURS THE UNIVERSAL SCHOOL. By using this website and making payments through it, you agree to comply with these terms.

Use of Website

• This website is intended for school-related services, including fee payments and access to school information.
• You agree to provide accurate and complete information while using the portal.
• You are responsible for maintaining the confidentiality of any login credentials used for school-related access.

Payments

• All payments made through this portal are subject to successful authorisation by the payment gateway and your bank.
• The school is not responsible for payment failures caused by banking or gateway downtime outside its reasonable control.
• A payment confirmation receipt should be retained for future reference.

Services

• The school provides educational and related institutional services, including tuition, transport, laboratory, library, activity, examination, admission, and administrative services.
• Services are subject to school rules, policies, calendars, and academic regulations.

Liability

• The school will take reasonable care to maintain accurate records and secure systems.
• The school shall not be liable for indirect or consequential loss arising from use of the online payment platform.

Changes

The school may revise these Terms & Conditions from time to time by updating this page.

Refund & Cancellation Policy

FLYING COLOURS THE UNIVERSAL SCHOOL

At FLYING COLOURS THE UNIVERSAL SCHOOL, we strive to provide the best educational services to our students. This Refund & Cancellation Policy outlines the terms under which refunds may be considered for fees paid through our online payment facility.

Nature of Services

FLYING COLOURS THE UNIVERSAL SCHOOL provides educational services including tuition, transport, laboratory access, examination administration and other academic facilities. Payments made through this website are for school fees related to these educational services. Since these are service-based charges (not physical products), no shipping or physical delivery is involved.

Cancellation Policy

• Before Service Period Begins: If a fee payment is made for a future academic period (term/semester) that has not yet commenced, you may request a cancellation and full refund within 7 days of payment by contacting us in writing.
• After Service Period Begins: Once the academic period for which the fee has been paid has commenced, cancellation requests will be evaluated on a case-by-case basis. A proportionate deduction may apply depending on the services already rendered.
• Non-Cancellable Fees: Examination fees, once the examination schedule has been published, and admission processing fees are non-cancellable and non-refundable.

Refund Policy

• Duplicate Payments: If a fee is charged more than once due to a technical error or system glitch, the duplicate amount will be refunded in full.
• Excess Payments: If a payment exceeds the actual fee amount, the excess will be refunded or adjusted against future fee instalments, at the parent's or guardian's discretion.
• Failed Transactions: If an amount is debited from your account but the transaction is not confirmed on our system, the amount will be automatically reversed by your bank within 5–7 business days. If not, please contact us with the transaction details and we will initiate the refund.
• Withdrawal / Transfer: If a student withdraws or transfers from FLYING COLOURS THE UNIVERSAL SCHOOL, any refund of pre-paid fees will be processed as per the school's withdrawal policy. A proportionate deduction for services already utilised, plus an administrative fee, may apply.
• Service Not Delivered: In the unlikely event that a paid service (e.g., transport, lab access) cannot be provided by the school due to circumstances within our control, a full or proportionate refund will be processed.

Refund Process

• Submit a written refund request via email to info@fcuschool.com, including your name, student name, class/division, transaction reference number and reason for the refund request.
• Refund requests will be acknowledged within 3 business days.
• Approved refunds will be processed within 15 business days from the date of approval, credited back to the original payment method used during the transaction.
• You will receive an email confirmation once the refund has been initiated.

Non-Refundable Conditions

• Change of mind after the academic term has commenced and services are being utilised.
• Disciplinary action leading to suspension or expulsion of the student.
• Fees paid for services that have already been fully rendered.

Service Delivery Policy

FLYING COLOURS THE UNIVERSAL SCHOOL

FLYING COLOURS THE UNIVERSAL SCHOOL is an educational institution. All payments made through this website are for educational services — no physical products are sold or shipped. This page explains how our services are delivered to students and parents.

Nature of Services

• Tuition Services: Classroom instruction and academic support.
• Transport Services: School bus/van transport to and from school.
• Laboratory Services: Access to science, computer and other labs.
• Examination Services: Conduct and administration of examinations.
• Library & Activity Fees: Library access, sports, and extracurricular activities.
• Other Charges: Admission processing, certificate issuance, and miscellaneous fees.

Service Delivery

• No physical shipping is involved. There are no products to ship or deliver physically.
• Services are delivered in person at the school premises located at: Flying Colours The Universal School, (FCUS) CBSE, Survey No. 30/2, Pimplegaon Khamb, Tal. Dist. Nashik, Maharashtra, 422010, India.
• Service period: Services commence at the beginning of the academic term/semester for which fees are paid and continue through the end of that period.
• Digital services: Certain communications such as fee receipts, payment confirmations, academic reports and notices may be delivered electronically via email, SMS or the school portal.

Payment Confirmation

• Upon successful payment through the website, you will receive an on-screen confirmation with your transaction reference number.
• An email receipt will be sent to the registered email address confirming payment details.
• The payment will also reflect in the student's fee ledger on the school portal.
• If payment is debited but you do not receive a confirmation, please contact us immediately with your transaction details.

Service Availability

Educational services are provided during the academic year as per the school calendar. The online fee payment facility is available 24/7, subject to scheduled maintenance and availability of the payment gateway.

Services & Pricing

FLYING COLOURS THE UNIVERSAL SCHOOL

FLYING COLOURS THE UNIVERSAL SCHOOL provides educational services for enrolled students. The applicable fees depend on the student's class, selected facilities, academic year, and school-approved fee structure.

Services Covered

• Tuition and academic support.
• Transport services, where opted.
• Laboratory, library, sports, and activity access, where applicable.
• Examination and administrative services.
• Admission-related and certificate-related charges, where applicable.

Pricing

• Fees are determined by the school management and communicated through the school's official fee schedule, admission documentation, circulars, or student portal.
• Different students may have different fee structures based on class, facilities selected, transport route, discounts, concessions, scholarships, and other approved criteria.
• The final payable amount displayed in the fee portal at the time of payment shall be treated as the applicable amount for that transaction.

Payment Notes

• Online payments may include applicable payment gateway or convenience charges, if shown at checkout.
• All pricing is in Indian Rupees unless otherwise stated.
• Receipts generated after payment should be retained for future reference.

Contact Us

FLYING COLOURS THE UNIVERSAL SCHOOL

We'd love to hear from you. If you have any questions, concerns or feedback regarding our services, fee payments or policies, please reach out to us using the details below.

Payment Related Queries

For issues related to online fee payments (failed transactions, duplicate charges, refund status), please email us at info@fcuschool.com with the following details:

• Student name and class/division.
• Parent/guardian name.
• Transaction reference number or order ID.
• Date and approximate time of the transaction.
• Screenshot of the payment confirmation or bank debit (if available).

We will respond to all payment-related queries within 3 business days.

General Enquiries

For admission enquiries, academic queries or other general information, please call us during working hours or send us an email. We aim to respond within 5 business days.